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Refund and Returns Policy

Last updated June 01, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

You may request a return under the following conditions.
  • The watch you received does not match the quality control images provided before shipping.
  • The watch has visible functional issues or manufacturing defects upon delivery.
  • You're not satisfied with your purchase or simply changed your mind (please make sure the watch is unused and in its original condition).

All returns must be postmarked within seventeen (17) days of the purchase date and must provide watch photos and videos of functional issues as reference.

All returned watches must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return a watch, please contact customer service via email: [email protected] or WhatsApp to process the return. After placing the item securely in its original packaging and include your proof of purchase.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your watch, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your watch to process your return or exchange.

We understand every customer’s concerns and are always committed to handling refund requests as flexibly and reasonably as possible.

You also may request a refund under the following circumstances:
  • Before your order is shipped, you may cancel your order at any time and receive a full refund.
  • Product out of stock: If the watch you ordered is temporarily unavailable and you choose not to wait or replace it with another model, we will issue a full refund.
Please Note
Once your refund request is approved, we will process the refund as soon as possible.
To ensure a smooth and timely refund, we recommend providing your PayPal account information.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

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